Refund Policy

When Approved Funds Are Returned

The customer-facing practice followed by scrubdaddy is that returned merchandise is inspected when it reaches the authorized return location; an approved refund goes back to the original payment method in 5-10 business days; at the same time, issuer processing after the store sends the refund is outside the merchant's direct control.

Returns and Exchanges Within 30 Days

As part of the service commitment made by scrubdaddy, customers have 30 days from delivery to ask for a return without giving a reason; additionally, an exchange may be requested during that same 30-day period.

Starting an Authorized Return

The operating rule used by scrubdaddy is straightforward: approved requests receive a prepaid return label or another no-cost return method; return assistance starts by emailing support@scrubdaddyshor.shop or calling 512-820-4563; at the same time, shipment back to the merchant must wait for return instructions.

Authorized Return Address

For practical purposes when ordering from scrubdaddy, the default return address is 7757 Inversham Dr, Falls Church, Virginia, 22042, United States; where relevant, customers should use another facility only if written authorization identifies it.

Order Cancellation Point

For customers shopping with scrubdaddy, the governing rule is clear: a customer may ask to cancel before the order ships; a shipped order moves to the rules stated in the Refund Policy.

Items Outside the Voluntary Return Program

scrubdaddy applies the following customer standard: those exclusions do not reduce any right relating to damaged, defective, incorrect, incomplete, or missing goods; as a related safeguard, custom products, clearance and Final Sale products, gift cards, plus opened intimate or hygiene-sensitive items cannot be returned merely for convenience.

Who Pays Return Shipping

For customers shopping with scrubdaddy, the governing rule is clear: damage, defects, wrong items, missing items, and incomplete deliveries are handled with merchant-paid return shipping; for completeness, the merchant bears return shipping for an approved no-reason return or exchange.

Merchant and Contact Details

The operating rule used by scrubdaddy is straightforward: the complete physical address, also used for approved returns unless written instructions say otherwise, is 7757 Inversham Dr, Falls Church, Virginia, 22042, United States; additionally, the responsible brand and store name is scrubdaddy; for completeness, the published contact email is support@scrubdaddyshor.shop; for completeness, telephone support is available through 512-820-4563.