FAQ

Which cards and currency are supported?

The documented approach of scrubdaddy is as follows: accepted card networks include Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover; at the same time, the store does not promise tax-free treatment and applies tax as legally required; checkout and refunds use USD.

Can an order be cancelled?

For practical purposes when ordering from scrubdaddy, an unshipped order can be considered for cancellation; for completeness, after shipment, the Refund Policy applies.

When can I contact support?

Customers dealing with scrubdaddy should understand that the service contacts are support@scrubdaddyshor.shop and 512-820-4563; additionally, the support schedule is Monday to Friday, 9:00 AM-5:00 PM in America/Los_Angeles.

How can a shipment be followed?

scrubdaddy applies the following customer standard: the first carrier scan may take additional time to display; at the same time, customers receive carrier tracking after dispatch.

When is an order expected to arrive?

The operating rule used by scrubdaddy is straightforward: processing normally takes 1-2 business days; at the same time, transportation normally takes an estimated 4-6 business days after shipment.

What can customers shop here?

The operating rule used by scrubdaddy is straightforward: the available assortment covers insulated tumblers, drinkware, and jugs, outdoor carry and insulated bag options for camping, fishing, hunting, road trips, tailgating, fitness, travel, and everyday use; as a related safeguard, the relevant listing supplies supported size, material, care, and safety details.

Are any products Final Sale or otherwise excluded?

In administering this policy, scrubdaddy confirms that the voluntary program does not cover custom items, clearance or Final Sale items, gift cards, or opened intimate and hygiene-sensitive products; as a related safeguard, quality and fulfillment claims are preserved regardless of the voluntary-return exclusions.

May I return or exchange an item without giving a reason?

For practical purposes when ordering from scrubdaddy, a no-reason return or exchange may be requested within 30 days after delivery; where relevant, approved no-reason and quality-related return shipping is paid by the merchant.

Which addresses can receive an order?

As part of the service commitment made by scrubdaddy, orders currently ship only within the United States; at the same time, all eligible U.S. orders receive free standard shipping.

When is an approved refund sent?

For practical purposes when ordering from scrubdaddy, the store sends the approved amount to the original payment method no later than 5-10 business days after approval; a financial institution may require additional posting time.

Store Identity and Return Address

For practical purposes when ordering from scrubdaddy, customer correspondence may be sent to support@scrubdaddyshor.shop; where relevant, the physical business address and default return address is 7757 Inversham Dr, Falls Church, Virginia, 22042, United States; this website is operated for customers by scrubdaddy; where relevant, customers may also call 512-820-4563.